Payment policy

We aim to provide an easy and safe shopping experience for all our customers. We offer a variety of flexible payment options and always strive to ensure your complete satisfaction through clear exchange and return policies.

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1 – Electronic Payment Policy:
We provide several payment options to meet your needs:

A – By paying with credit cards VISA Card – Master Card

B – Payment via Fawry
– You can pay through the yellow Fawry card
– Through the Fawry Pay application

– Choose “Pay via Fawry” when completing the order, then follow the steps to complete the payment through one of Fawry’s branches or through the application.

C – Installment systems:
* Available banks: Installment via credit cards from partner banks (such as QNB, HSBC,
* Valu: Installment without interest or with competitive interest via the Valu platform.

* Instant installment: Flexible installment option via Fawry for our partners who hold credit cards.

Notes:
* Installment options may be subject to prior approval from the donor.
* Make sure to read the terms and conditions before choosing installment.
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2 – Exchange and return policy
We strive to ensure that you receive the products that meet your expectations.
A – Exchange / return conditions:

• The product must be in its original condition (unused, with tags and packaging preserved).
• Submit the invoice or proof of purchase.

• Return the product within 14 days from the date of receipt.

B. Steps:
1 – Contact the support team via [email/phone number] or through the contact form on the website.

2 – We will guide you to complete the return or exchange process.

3 – In the event of Agree, you can send the product or replace it from the nearest branch.

C – Cases not covered by the

policy:
• Products damaged due to incorrect use.
• Customized products or products that carry personal data.

• Products listed as “non-returnable” upon purchase.

D. Refunds:
• The amount will be refunded within 5-7 working days via the same payment method or as a credit in your Fast Stocker account.

3 – Frequently Asked Questions
* Can I pay upon receipt?

Yes, it is available in some areas (check availability while completing the order)
* What if the product is defective?